The Service & Maintenance Package includes a wide variety of support aimed at guiding you through the most basic of tasks and these include telephone, remote assistance, e-mail support and on-site service during office hours. The technician endeavours to respond to all callouts required with a 48 hour period, but most importantly is the added reassurance of yearly scheduled checks on your computer(s) as a preventative measure.
Initial Inspection & Cleanup
IT8 will provide you with an initial inspection on all of your PC’s and then will perform a clean-up operation on your PC Hardware & Operating System (including Virus & Spyware).
On-Site Service
Within 24 hours On-site Service includes, from the date the contract begins, a support service designed to assist in giving you peace of mind. Should the system develop a fault, IT8 can place a service technician at the customer’s location within 48 hours (Monday-Friday from 10.00a.m till 5.30p.m).
Labour
When your system develops a fault IT8 will come and fix it with no labour cost to you.
On-site Consultation
Should you decide to upgrade an existing system or network then we can a arrange someone to call at no cost to yourself to give you professional advice with regards to your requirements.
Access to Telephone Support
The helpline is available Monday-Friday from 10.00a.m till 5.30p.m excluding public holidays.
Remote assistance
Sometimes the best way to fix a problem is to have someone show you how.
Remote assistance is a convenient way for someone in another location to walk and guide you through a solution to your problem.
Installation & Configuration of New Hardware
If you purchase any new products from us we can deliver, install and configure them at no extra cost.
Yearly Inspection
Is the best way to keep your system running smoothly and free from clutter so a yearly spring clean is the best option which will be provided by IT8.
